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Sneezing and sniffling? Stay home

Debra Auerbach,

You knew it was only a matter of time. You wake up one morning with a pounding headache and a throat that feels like sandpaper. You force your aching limbs out of bed and take your temperature. As the mercury rises to 100 degrees, you contemplate whether or not you should go to work. You have a big meeting that day, so you decide you have to go. Plus, you rationalize that you can always leave after the meeting if you're still feeling ill.
As you sniffle your way to the subway, you mumble to yourself that it was surely your cube mate Tom who got you sick, because he'd been sneezing nonstop for the past week. Yet as you settle into your cube, coughing uncontrollably, you become the next culprit to spread the sickness to your co-workers. At least you can take comfort that you're not alone. A recent Accountemps survey found that 76 percent of workers came to work sick at least somewhat frequently.

There are a variety of reasons why workers come to work sick. Perhaps they have a big project they don't want to get behind on, or they've used up all their personal days. But if the reason is to impress co-workers with their dedication, it's not working. According to the Accountemps survey, only 8 percent of workers polled said they are impressed by their co-workers' dedication when they come in sick. When a worker comes in under the weather, even with good intentions, he ends up doing more harm than good.

Here are some ways to prevent you and your co-workers from continuing the vicious sick-at-work cycle.

Lead by example
Managers are looked up to as leaders, so if you manage a team and you come into work sick, you're setting a precedent and encouraging others to follow your lead. Staying home when sick, and encouraging your team to do the same, will show that you're putting the health of your workers first. If workers show signs of the flu, tell them to head home; don't wait for them to ask permission to leave.

Lynne Sarikas, executive director of the MBA Career Center at Northeastern University in Boston, suggests managers should talk to their teams before flu season is in full swing. "At your next team meeting, ask people not to come to work sick and spread their germs around the office," she says. Sarikas also recommends that sick workers let their managers know if they have any critical deadlines or meetings so other arrangements can be made for coverage. That way the ill person knows the work is getting done and won't feel guilty about missing deadlines.

If you're not a manager, consider talking to your boss about the concerns you have when others come in sick. And if a co-worker does call in sick, offer to pick up some of the slack. Then, when and if you catch a cold, your co-workers may come to your rescue. 

Make working at home an option
These days, most work can be done with a computer and Internet connection. Managers should make working from home an option for those who are under the weather but feel strong enough to hammer through some projects. "Make arrangements in advance to ensure that employees can access their office email and other key files from home," Sarikas says. 

Encourage preventive measures
"Employers should focus on employee well-being by always offering free flu shots for their employees and families, and making sure that there are proper levels of education and support for combating winter blahs," says Kyle Pribilski, principal at human capital management company Formation HCM. 

If you're not sure what your company offers, ask your human resources manager and share what you learn with your team. If your company doesn't provide much support, consider spearheading your own prevention program, even if it's just for your department. 

Even if all the preventive measures are put in place, it's inevitable that workers will still show up to work with the sniffles. Leigh Steere, co-founder of Managing People Better, LLC, shares these ways you and your co-workers can prevent the spread of those productivity-killing germs:
  • Spray your shirt: Sneeze or cough into the collar of your shirt or into the crook of your elbow instead of into your hand. That way the germs are caught in your shirt as opposed to your hand, and you are less likely to spread germs to others. If you do sneeze or cough into your hands, wash them as soon as possible.

  • Know your ABC's: Wash your hands thoroughly after blowing your nose. Keep your hands under hot running water the equivalent amount of time it takes to sing the ABC's. Don't forget to use soap, and turn the faucet off with a paper towel.

  • Use paper towels: After washing your hands, use a paper towel to turn off the faucet, so you keep from getting more germs on your hands. Also, use towels, or your sleeve, to open doors.

  • Wipe off your work space: At the end of the day, wipe down your work surfaces -- keyboard, telephone, pens -- with a disinfectant wipe.

The next time you wake up with those familiar aches and pains, do yourself and your co-workers a favor and go back to sleep.




Apologizing on the job

How to say 'I'm sorry' when you've messed up
 
By Justin Thompson, 

You're going to make mistakes at work. Perhaps you're in the middle of a presentation to your business team, and you spot a major typo. Or your boss's email made you so angry that you share a scathing diatribe with a co-worker, later realizing you hit "reply all" when sending your message. Maybe you complained about a team member in the kitchen, and he walked in to hear every scornful word.
It's happened to all of us, and it's not fun. However, you can atone for your workplace sins. Take responsibility and quickly remedy the harm you've caused. Determine if your mistake is of the professional or personal kind and figure out how you can fix it. 

Shauna Heathman, owner of Mackenzie Image Consulting, shares four basic steps for fixing a workplace goof:

1. Weigh the impact of your mistake: You need to figure out how big a mistake you've made and how to apologize without blowing it up into an even bigger issue -- or worse, not acknowledging your mistake at all. Always analyze the best medium to use when apologizing, whether it's via email, face-to-face or a public announcement. If you mocked a co-worker who was right behind you, go to her directly. There's no need for a grandiose public apology, but an email is not personal enough.

2. Apologize quickly and sincerely: Transparency is best, and you should take full responsibility for your actions. Attempting to be elusive to save face rarely works, and dallying doesn't help matters either, so make your apology clear, to the point and sincere. Don't overdramatize or make excuses for your actions. Just apologize.

3. Be able to laugh at yourself: There's no point in throwing yourself into a complete tizzy unless you've broken a cardinal rule, such as flinging an expletive directly at the CEO. Otherwise, know how to laugh at yourself if it's something non-personal and minor like typos or unintended accidents. Still apologize, but recognize that you're only human and that everyone makes mistakes. 

4. Take preventive measures: As part of your apology, provide reassurance that you'll do your best to never let it happen again. The bigger the blunder, the more reassurance you'll need to provide. If typos or smaller issues were the offender, having someone edit your work can help minimize such mistakes in the future. When it comes to bigger mistakes, like an infamous "reply all" or being caught slandering your co-worker, just let the person or your boss know that if you have serious concerns you'll just address them in person next time. 

Shane Wagg of marketing agency Search Tactix shared some mistakes he's encountered at his own company and while working with other companies. 

"As an employer, I have had employees come to me with pained looks on their faces admitting to an oversight or error which could have resulted in financial liability," Wagg says. "But they got in front of it and in front of a manager sooner rather than later, which helped to contain the damage.

"And speaking of [other work-related errors], one of the larger technology companies in the world came to us with a pitch idea this week, and a competitor's name [was] on it. In fact, when we called it out, they claimed it was a typo," Wagg adds. 

So as you can see, everyone has to be mindful of their work and their mouth in the workplace. If you have serious concerns about certain issues, talk to your co-workers or your boss and address them head-on. If you're getting caught in petty emotional wastelands, take a breath and refocus your energy on your work.




Tense times: Overcoming workplace incivility

Feeling the pressure? You've got plenty of company. Many employees today feel maxed out, on edge and ticked off, and it's eroding workplace civility.
Consider these telling statistics from a handful of recent studies and surveys:

  • Managers said they spend, on average, 18 percent of their time dealing with staff conflict, according to an Accountemps survey.

  • Forty-three percent of employees said they've experienced incivility at work, according to the "Civility in America 2011" poll conducted by Weber Shandwick, its Powell Tate division and KRC Research.

  • A Baylor University study found office incivility not only stresses people out during their working hours but also serves as a significant source of strain and strife at home.
Now more than ever, it's critical to find ways to effectively deal with stress and conflict at work. Following are some tips:
Take rudeness for what it's worth.
Being on the receiving end of an unnecessarily sharp barb or inconsiderate brush-off can ruin your day. Why let it? Constructive criticism merits reflection; rudeness does not. So, don't overthink the situation. While you can't control how someone else treats you, you can limit how much it affects you. A person's poor manners or behavior says less about you than it does about him or her. 

Don't go it alone.
What do you say at the end of a hard day when you're asked about work? "I don't want to talk about it" is a common response. But in many cases, bottling your feelings only exacerbates the problem.
Opening up to supportive friends or family can be cathartic. Likewise, seeking the wisdom of a mentor or sharing work-related war stories with a trusted member of your network often yields valuable insights and new coping strategies. 

Rise above the fray.
Pessimism is contagious, and it's all too easy for chronic complainers to bring others down. Don't get caught up in the negativity. It's possible to keep tabs on office undercurrents without feeding the grapevine with additional gripes, groans or gossip. Displaying a toxic attitude doesn't solve anything, but it will likely make you look bad -- and feel worse.

Give yourself a break.
You might believe you can't afford to take time off. But can you afford not to? Whether you jet off to a tropical island or do a "staycation," stepping away to recharge your batteries is healthy. Getting some distance and decompressing has a way of putting even your biggest workplace woes in perspective.
Similarly, it's smart to take mini-breaks during the day. When tensions are running high, go for a quick stroll to collect your thoughts and cool off.
Finally, take an honest look at yourself. It's very easy to point fingers and identify others' annoying personality flaws. But what about your own? Try to be more mindful of how your bad habits, moods and behaviors might negatively impact co-workers.
We all have days when stress gets the best of us. If you've been unfairly gruff, critical or impatient with a colleague, be willing to say, "I'm sorry." Those two simple words will go a long way toward mending fences.